Below FAQ are some common concerns of our clients before purchasing UnifyDrive Products.
If you have other questions, please just send it to support@unifydrive.co.
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Technical Questions
Q: "What ports are available?"
The UT2 includes Type-C, USB A, TF, CFe, and HDMI ports for various connections.
Q: "Any different between a traditional NAS and a portable NAS (UnifyDrive UT2) in terms of their functions?"
There will be no differences. The UT2 is a full functioning NAS.
Q: "Can I expand the UT2’s storage?"
Yes, with external hard drive.
Q: "Does it require an internet connection for backups?"
No, it supports offline one-button backups from cards to the UT2 and serves as a backup solution from device like Phone to the UT2 via AP mode.
Q: "What security measures are in place?"
Encryption (from UT2 to the SSDs), 2FA, and a zero-backdoor policy.
Q: "Can I access my files remotely?"
Yes, if your UT2 is at home and it connects to the internet. It functions as a normal NAS.
Q: "Does it support external power banks?"
Yes, you can extend usage via power banks.
Q :"What formats does the UT2 handle?"
The UT2 supports a wide range of photo, video, and document formats and can even handle file decompression, making it versatile for creative and professional use.
Q :"How portable is the UT2?"
It’s small enough to fit in your pocket and has a built-in battery.
Q: "Does the UT2 include any smart features?"
AI-powered management organizes files and enhances search capabilities.
Crowdfunding Questions
Q: “When is the UT2 launching on Kickstarter?”
Late September. Kindly subscribe so we can make sure you are informed.
Q: "Does the UT2 come with SSDs?"
No. It has two SSD slots which you can put two upto 8TB SSDs in to bring the total storage to 16TB.
Q: "Will I need to pay TAX/VAT/GST?"
Yes.
Q: "What does the warranty cover?"
The UnifyDrive UT2 includes a 2-year warranty covering manufacturing defects and hardware issues, with lifetime customer support for troubleshooting and assistance. It does not cover accidental damage or misuse.
Q: "When does shipping start?"
November.
General QA
Q: "Is UDOS(UnifyDrive Operating System) available in languages other than English?"
Currently, UDOS is only available in English. However, we are actively working on adding support for other languages in future updates. Stay tuned for announcements!
Q: "How long does the UT2’s battery last?"
Under light load, the built-in battery can last for nearly 1 hour. With heavy load or large data transfers, it can last for more than 20 minutes. The primary function of the built-in battery is to protect data in case of unexpected power outages and to support short-term use. For extended use under heavy load, we strongly recommend using a power bank. Even a 5000mAh power bank can support the device for several hours and is very convenient to carry.
