Dear UnifyDrive Community,

We're writing today with an important update about how we're stepping up our customer support — and where things stand with UT2.

We've Upgraded Our Entire Customer Support System

Over the past few months, we've been working behind the scenes to rebuild our customer service infrastructure from the ground up. We heard you loud and clear: response times were too slow, resolutions took too long, and you deserved better.

Here's what changed:

• Dedicated VIP support for existing customers. Every UT2 owner now gets prioritized routing to our senior support team — no more waiting in general queues.
• Faster response times. We've expanded our support team and committed to a 24-hour first response for every ticket submitted through our new customer portal.

👉 Customer Support Portal — Submit a Ticket

UT2: Where Things Stand

We want to be transparent about our progress. Here's an honest look at what we've resolved, what we're still working on, and what's coming next.

Issues We've Resolved

Over the past two years, we've delivered multiple OTA updates, and we continue to maintain a steady pace of approximately one to two updates each year. Our commitment is simple: to continuously improve the product and deliver an even better experience for our users over time.

Since we began our focused UT2 support push, we've closed many open customer cases. Here are the key fixes we've shipped:

• Key Fix #1 — PlugBackup now opens the correct subfolder after USB/Type-C backup completes. Rolled out in UT2 service firmware v1.4.0210192.
• Key Fix #2 — Fixed HDMI remote-control seeking on the playback progress bar. Rolled out in UT2 service firmware v1.4.0210238.
• Key Fix #3 — Snapshot and SMART settings no longer reset after reboot. Rolled out in UT2 service firmware v1.4.0210249.

What We're Continuing to Improve

We're continuously working to make UT2 better. Here are some of the key areas we're actively improving:

• Performance & Stability — Continued improvements to overall system performance and reliability.
• User Experience — Refinements to make everyday workflows smoother and more intuitive.
• Features & Functionality — Ongoing enhancements and new capabilities based on user feedback.

We'll continue delivering firmware and software updates as these improvements are validated and ready to roll out.

Latest Firmware Update: v1.4.0210255

Our most recent firmware release, dated August 13, 2026, includes:

• Added an app restart option in the App Store.
• Added custom analysis periods for storage usage insights.
• Improved Notes with support for multiple quick notes.
• Added unified search on desktop with custom hide options.
• Added drag-and-drop app icon sorting on desktop.
• Added more actions to the desktop app icon context menu.
• Added support for viewing photos on camera storage via wired connection.
• Improved the creation and renaming experience for files and folders.
• Improved team space group capacity and permission settings.
• Added large file scanning and cleanup.
• Added sorting and search for Docker Compose projects and local images.
• General stability improvements and bug fixes.

Our Commitment to You

We know trust is earned, not given. Here's what you can expect from us going forward:

We'll take care of you. If your UT2 has a hardware issue that can't be resolved through firmware, we'll make it right — whether that means a replacement, a repair, or a refund. No hoops to jump through. Just reach out.

We'll be honest about timelines. Some fixes take time. We'll always give you our best estimate and keep you updated, even when the news isn't what you want to hear.

We're listening. The new feedback form goes directly to our product and engineering leads. Every submission is read.

What's Next

This is an ongoing effort, not a one-time announcement. We'll continue to post regular updates on UT2 progress — both here and across our community channels.

Thank you for sticking with us. Our commitment is simple: to continuously improve the product and deliver an even better experience for our users over time.

Warm regards,

The UnifyDrive Team